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2018 Training Courses

Engaged in Supply Chain, Procurement, Customs, Marketing to Take your Work Competitiveness to the Next Level
Achieving Customer Excellence
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Date & Location:
Date: Apr 25 - 26
Location: Shanghai
Training Brief:

Customer excellence is a buzzword in today's highly competitive business world. It is now a recognised driver for competitive advantage, with clear key performance indicators which are scrupulously measured. For every customer-facing employee, it is now imperative to understand not only the fundamentals of customer service, but how to exceed expectations at every interaction.

Learning Objective:

This masterclass has thus been designed build on 2 core modules, which each build on each other's content:

  • Day 1: Delivering Customer Excellence and aligning the teams to deliver it
  • Day 2: Communicating with Customers effectively, across the customer journey and touch-points Achieving Customer Excellence training course is incredibly action based and participants are challenged to return to the workplace with a set of clear, self-developed guidelines that will improve service standards from day one. The 2-day session is delivered in a highly interactive and engaging format, enabling faster and more effective personal learning.