Achieving Customer Excellence
Date: Apr 25 - 26
Customer excellence is a buzzword in today's highly competitive business world. It is now a recognised driver for competitive advantage, with clear key performance indicators which are scrupulously measured. For every customer-facing employee, it is now imperative to understand not only the fundamentals of customer service, but how to exceed expectations at every interaction.
This masterclass has thus been designed build on 2 core modules, which each build on each other's content:
- Day 1: Delivering Customer Excellence and aligning the teams to deliver it
- Day 2: Communicating with Customers effectively, across the customer journey and touch-points
Achieving Customer Excellence training course is incredibly action based and participants are challenged to return to the workplace with a set of clear, self-developed guidelines that will improve service standards from day one. The 2-day session is delivered in a highly interactive and engaging format, enabling faster and more effective personal learning.