Customer excellence is a buzzword in today's highly competitive business world. It is now a recognised driver for competitive advantage, with clear key performance indicators which are scrupulously measured. For every customer-facing employee, it is now imperative to understand not only the fundamentals of customer service, but how to exceed expectations at every interaction.
This masterclass has thus been designed build on 2 core modules, which each build on each other's content:
A new name that better reflects our service, vision,
and the industries which we served.